Privacy & cookies

Who this applies to

This notice explains how Dirt2Clean Manchester handles personal data when you use our website, contact us, request a quote, or make a booking. It covers data submitted through forms, checkout, account features, and scheduling tools connected to our booking flow.

What we collect

• Identity and contact details (name, email, phone).
• Booking information (service type, vehicle details, location/postcode, slot preference, notes).
• Payment and billing references from Stripe (we do not store full card details).
• Account identifiers for sign-in and membership features.
• Technical data such as device/browser info, pages visited, and basic diagnostics logs.

How we use data

• To provide quotes, bookings, reminders, and customer support.
• To process payments, subscriptions, refunds, and fraud/risk checks.
• To schedule appointments and coordinate operational calendars.
• To improve service quality, website performance, and reliability.
• To meet legal, accounting, and contractual obligations.

Lawful basis

We process data where needed to perform a contract, for legitimate business interests (for example, running bookings safely and efficiently), to comply with legal duties, or where consent is required.

Cookies and similar technologies

We use essential cookies and storage mechanisms for core features such as session handling, security, checkout continuity, and booking state. We may also use analytics or platform cookies from integrated services. You can control cookie behavior in your browser settings.

Third-party services

Our workflow may involve trusted providers, including:

• Clerk (authentication)
• Stripe (payments and billing)
• Cal.com and/or calendar providers (scheduling and slot handling)
• Email delivery and infrastructure vendors

These services act under their own privacy terms when processing data on their platforms.

Retention

We keep personal data for as long as reasonably necessary to deliver services, resolve disputes, maintain financial records, and comply with legal obligations. Retention periods vary by data type and purpose.

Security

We use practical technical and organisational safeguards to protect data. No system is completely risk-free, so absolute security cannot be guaranteed.

Your rights

Depending on applicable law, you may request access, correction, deletion, objection, or portability of your data, and you may withdraw consent where consent is the legal basis.

Contact

For privacy requests or concerns, contact dirt2cleanmanchester@gmail.com.

You can also return to the homepage.